Return & Refund Policy

At Kawaakari by Rupali, every piece of jewellery is carefully inspected before it is shipped. As we deal in fashion jewellery, we maintain strict quality standards to ensure you receive your order in perfect condition.

Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only if you receive:

  • A damaged product
  • A defective product
  • An incorrect item (different from what you ordered)

Unfortunately, we do not accept returns for:

  • Change of mind
  • Personal preference
  • Color variation due to screen settings
  • Size expectations (unless an incorrect size was sent)
  • Minor handmade variations
  • Normal wear and tear
  • Improper handling or misuse after delivery

Return Request Process

To request a return, please contact us within 24 hours of receiving your order.

Kindly share:

  • Your Order Number
  • Clear photographs of the product
  • An uncut unboxing video recorded from before opening the parcel until the product is completely unpacked

Please Note: Claims submitted without an uncut unboxing video may not be eligible for review.

Refund Policy

Once your return request is reviewed and approved, you may be offered:

  • A replacement of the same product (subject to stock availability), or
  • Store Credit (if a replacement is unavailable)

Refunds to the original payment method are generally not offered, except in cases where a replacement or store credit cannot be provided.

If a monetary refund is approved, it will be processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged unless received damaged or incorrect:

  • Earrings
  • Jewellery sets worn after delivery
  • Products showing signs of use
  • Gift cards (if applicable)
  • Customized or personalized jewellery

Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact us as soon as possible.

Failed Deliveries

If an order is returned to us because:

  • An incorrect shipping address was provided
  • The customer was unavailable to receive the parcel
  • Delivery was refused

The order will not be eligible for a refund.

We can arrange one re-shipping attempt, and the applicable shipping charges must be paid before the parcel is dispatched again.

Exchanges

We currently do not offer exchanges based on personal preference, design choice, or change of mind.

Exchanges will only be considered if an incorrect or defective product has been delivered.

Quality & Product Care

Our jewellery is crafted with care and should be handled gently to maintain its beauty.

To increase the life of your jewellery:

  • Keep away from water, perfume, and harsh chemicals.
  • Store in a dry, airtight pouch after use.
  • Avoid wearing during bathing, swimming, or exercising.
  • Wipe gently with a soft cloth after every use.

Damage caused by improper care or regular wear is not covered under this policy.

Contact Us

For any return or refund-related queries, please get in touch with us.

Kawaakari by Rupali

Website: kawaakari.in
Email: kawaakaribyrupali@gmail.com
Phone/WhatsApp: +91 99715 62694

Customer Support Hours:
Monday – Friday | 10:00 AM – 9:00 PM