Thank you for shopping with Kawaakari by Rupali. We are committed to ensuring your order reaches you safely and on time. Please read our shipping policy below before placing your order.

Order Processing

  • All orders are processed and dispatched within 2–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working business day.
  • During festive seasons, sales, or high-order volumes, dispatch times may be slightly longer. We appreciate your patience and will keep you updated throughout the process.

Delivery Timeline

Estimated delivery times are:

  • Delhi NCR: 3–5 business days
  • Rest of India: 5–7 business days

Please note that these are estimated timelines and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on all prepaid orders above ₹1,000.
  • A flat shipping fee of ₹60 is applicable on orders below ₹1,000.

International Shipping

We do offer international shipping.

For international orders, shipping charges and delivery timelines vary depending on the destination. Please contact us before placing your order:

📞 +91 99715 62694

Courier Partners

We ship through trusted courier partners including:

  • Delhivery
  • DTDC
  • India Post

The courier service is selected based on your delivery location to ensure the best possible service.

Order Tracking

Once your order has been shipped, you will receive your tracking details via WhatsApp. You can use the tracking number to monitor your shipment until it reaches you.

Shipping Delays

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to weather conditions, courier operational issues, public holidays, natural calamities, or other circumstances beyond our control.

If your shipment is delayed, please don’t worry—we’ll be available to assist you with updates and guidance until your parcel is successfully delivered.

Incorrect Shipping Address

Please ensure that your shipping address and contact details are correct while placing your order.

If an incorrect or incomplete address is provided, it may delay delivery or result in the parcel being returned to us. Re-shipping charges will apply for sending the parcel again.

Failed Delivery Attempts

Our courier partners usually make delivery attempts as per their service policy.

If a parcel is returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Delivery refused

No refund will be provided. We can arrange one re-shipping attempt, and the applicable shipping charges must be paid before the parcel is dispatched again.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

To process your request, kindly share:

  • An uncut unboxing video starting before opening the parcel
  • Clear photos of the product and packaging
  • Your order number

Claims made without an uncut unboxing video may not be eligible for review.

Contact Us

If you have any questions regarding shipping, feel free to reach out to us.

Kawaakari by Rupali

Website: kawaakari.in
Email: kawaakaribyrupali@gmail.com
Phone/WhatsApp: +91 99715 62694

Customer Support Hours:
Monday – Friday | 10:00 AM – 9:00 PM